Richmond HVAC Services
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Reviews

At Watson Heating and Air, we’re proud to have earned numerous positive reviews from our customers. We are committed to providing the very best heating and air conditioning services in Richmond and the surrounding areas, coupled with an unmatched level of customer care. We believe that our dedication to dependable, friendly, and affordable services speaks for itself—but don’t just take our word for it! Browse our customer reviews to see what your friends and neighbors have to say about our services and, if you need residential or commercial heating and AC services in Richmond, Lexington, or nearby, contact us today! We look forward to serving you.

  • Technicians Were Very Nice and Informative
    Our air conditioner died a few months after we purchased the house. Installing the unit went well and the technicians were very nice and informative. A few months later I noticed that when the air conditioner kicked on it smelled like the crawl space where the unit was. Tyler came out and checked all the vents and ductwork. He sealed a few areas and gave me a few pointers on keeping the crawl space well ventilated as well as a few other recommendations.

    - Michelle G

  • Prompt and Polite Service
    Derek showed up promptly and even closed my gate so the cows wouldn't get out. Lol. He was polite and even went in the attic to inspect the ductwork because I was concerned. Great staff member. Thank you so much.

    - Jon E

  • Setting The Standard For Service
    The friendliness and promptness and the attitude that Ryan and Derrick really care about my home and my family is what made me a customer for life. Thank you again for setting the standard for service.

    - J.E.

  • Great Customer Service at Fair Prices
    Great customer service at fair prices. Watson's has come to the rescue several times for issues I've had with both the heat and the air. Quick diagnosis and fix each time. I'll probably have to replace my unit in the near future, and I know who I'll call when that time comes. Highly recommend these guys.

    - Britt K

  • We Will Use Him From Now On!
    Tyler and crew installed our new unit last year. Unfortunately, the unit we chose had tons of manufacturing problems and an eventual recall. Tyler came out so many times without getting paid to assess the problem and finally demanding the manufacturer to replace our faulty unit. We will use him from now on!

    - Tiffany T

  • Always Pleased with the Outcome
    We have worked with Watson several times and have always been pleased with the outcome.

    - M.E.

  • More Than Met My Expectations
    The Supv (Ryan) and Tech (Derek) were very helpful in explaining how a heat pump works during extremely cold weather and the best way to let it operate so it can provide the heat I want. They also reassured me that Watson's main concern was to provide the best service in a timely manner at a reasonable cost. Watson H & A more than met my expectations. I definitely would recommend them to others. I felt comfortable throughout my experience knowing I had chosen a company I could trust.

    - M.T.

  • Skillful, Dependable and Organized
    Watson Heating and Cooling are skillful, dependable and organized. Keep it up.

    - S.B.

  • Courteous, Professional & Timely

    The technician was courteous and professional. He completed a maintenance check in a timely manner.

    - P.W.

  • An Excellent Job Getting Home Cooled
    Did an excellent job of repairing my heat pump as soon as possible. They were even able to come out earlier then they said they would on a hot and humid day which was great for my wife and me to get our home cooled once again.

    - J.T,

  • Excellent job!
    Called on a Monday morning and got service that afternoon! Excellent job!

    - Kelley B

  • THIS is the place to contact if you have ANY heating or cooling problems
    Awesome job!! From the first phone call to the final installation, THIS is the place to contact if you have ANY heating or cooling problems. Thanks!!

    - Mark G

  • Great Speed and Price
    Very pleased with the speed and price. Tech was very professional and knowledgeable.

    - Mary E

  • Refreshing Tradesman
    It is refreshing to hear a tradesman say, "there is no charge; you don't need to add a vent for heating and cooling; the fan will take care of the issue". Needless to say, normally all you hear is "this is what it will cost you"! I will DEFINITELY use your organization when we have any heating or cooling needs! THANK YOU!!!!

    - E.T.

  • VERY Professional & Friendly
    When my old unit died, I called Watson. From the first moments of speaking with Kelly, to meeting with Cody and, then, the final visit with the other young men that worked with Cody...all were VERY professional and friendly. Nothing was left to chance. Everything was explained in detail. If you have need of heating and cooling work, THIS is the place to call, hands down. Thanks, Watson Heat and Cool.

    - M.G.

  • Never Will I Ever Use a Different Company!
    Tyler and his crew are by far the best! Not only will they stay late to get the job done, but they will get the job done correctly and will go above and beyond to extend their services! Never will I ever use a different company! They exceeded all my expectations!

    - Jessica T

  • Quick Response Time
    I was extremely pleased with quick response time and courteous technician!

    - D.P.

  • Professional Experts at Heating & Cooling

    Mr. Tyler Watson is a a professional expert at heating and cooling. Dependable, reliable and your condensers are serviced correctly. Thank you. 

    - S.B.

  • Neat & Clean
    Thanks Taylor. Young man did his job, neat and clean good job.

    - S.N.

  • Would Highly Recommend!
    Top notch service, reasonable pricing! Would highly recommend. Tyler was great to work with and knew the exact problem with our unit the first time he came out. Will def. be recommending to friends & family! Thanks again!

    - Klecenda F

  • Wonderful Customer Service!
    Wonderful customer service! Highly recommend. Will recommend to friends and family!

    - K.F.

  • They Are a 5-Star Company!!
    Watsons is a great company, they are honest, reliable and get the job done! Employees are very friendly and very sufficient! They are a 5-star company!!

    - Linda N

  • We Would Recommend Him to Anyone!
    Tyler has helped us on two different occasions when we've had issues with our unit. He's quick, reliable and reasonable. We would recommend him to anyone!

    - Madeline F

  • Worked With My Needs
    Tyler and his team were very responsive and worked with my needs to keep my family stay cool!

    - C.O.

  • Highly Recommend For Business & Home
    Watson's Heating and Air is an excellent company. I highly recommend them for business and home service.

    - Previous Customer

  • Quick & Honest
    Tyler was awesome!!! Very quick in responding to the call. Honest on what needed to be done and affordable.

    - J.C.

  • Happy With Climate Master Geo
    My wife and I have been really happy with our climate master geo!

    - J.L.